Terms of Service 1. Introduction Welcome to Ontime Cloud! These Terms of Service (“Terms”) govern your access to and use of Ontime Cloud (“the Service”), a cloud-hosted SaaS designed to enhance the functionality of Ontime, a free application for managing rundowns and event timers. By using the Service, you agree to these Terms in full. If you do not agree, please refrain from using the Service. Ontime Cloud is owned and operated by Carlos Valente, an individual. For any questions or concerns, you can contact us at mail@getontime.no. 2. Acceptance of Terms By accessing or using Ontime Cloud, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms. 3. User Accounts 3.1 Eligibility To use Ontime Cloud, you must register an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials. 3.2 Account Responsibilities You are responsible for all activities under your account. If you suspect unauthorized use, contact us immediately at mail@getontime.no. 3.3 Account Termination We reserve the right to suspend or terminate accounts that violate these Terms or engage in abusive behaviour as outlined in Section 6. 4. Services Provided Ontime Cloud provides cloud-hosted tools and features to extend the capabilities of the Ontime application. Users can import and export their data as part of the Service. The data is transferable between the hosted cloud service and the Ontime application. The Ontime application itself is distributed for free and can be downloaded independently of Ontime Cloud. Both Ontime and Ontime Cloud are offered “AS IS” without warranties of any kind. See Section 9 for more details. 5. Subscription and Payment Terms 5.1 Billing Access to Ontime Cloud requires a paid subscription. By subscribing, you agree to provide accurate billing information and authorize us to charge your selected payment method. If the user fails to pay the subscription fee, we reserve the right to suspend or terminate the account. 5.2 No Refunds 5.2 Refunds We offer a 14-day refund window from the date of each initial subscription charge or renewal. To request a refund, contact us at mail@getontime.no with your account email and payment reference. Refunds are not available after 14 calendar days. 5.3 Price Changes We reserve the right to modify subscription fees in accordance to billing cycles. Continued use of the Service after such changes constitutes acceptance of the new fees. 6. User Conduct You agree to use the Service responsibly and refrain from: Engaging in illegal activities. Spamming, harassing, or abusing other users. Attempting to hack, reverse engineer, or compromise the security of the Service. We reserve the right to suspend or terminate accounts that exhibit abusive use of the Service. 7. Intellectual Property 7.1 Ownership Ontime Cloud and all related content, trademarks, and intellectual property are owned by Carlos Valente. 7.2 User Data Users retain ownership of the data they input into Ontime Cloud. You grant us a limited license to use this data solely for providing the Service. 8. Data and Privacy Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and store your data. Users may import and export their data at any time within the constraints of their subscription plan. 8.1 Data Retention and Deletion for Unsubscribed Teams If a team does not have an active subscription, we will retain the team’s associated data for up to 90 days from the date the subscription lapses or is canceled. After this 90-day period, we may permanently delete the associated data, including but not limited to containers, volumes, backups, logs, and configuration metadata. Deleted data cannot be recovered. We may retain minimal records as required for legal, security, or billing purposes. 9. Limitation of Liability Ontime Cloud is provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant that the Service will be uninterrupted, error-free, or meet your specific needs. To the fullest extent permitted by law, we disclaim all liability for damages arising from your use of the Service. 10. Modifications to the Terms We reserve the right to modify these Terms at any time. Significant changes will be communicated via email or within the Service. Continued use of the Service after modifications constitutes your acceptance of the updated Terms. 11. Governing Law These Terms are governed by the laws of Norway. Any disputes arising under these Terms shall be resolved in the courts of Norway. 12. Dispute Resolution Any disputes or claims related to these Terms or the Service will be resolved through arbitration in accordance with Norwegian law. Each party shall bear its own costs in the arbitration process. 13. Contact Information If you have any questions about these Terms, please contact us at mail@getontime.no. 14. Service Uptime We have an infrastructure guaranteed uptime of 99.99%, however scheduled maintenance, updates, or unforeseen technical issues may result in temporary service interruptions. We will make reasonable efforts to notify users of any planned downtime in advance.